Privacy Policy

 

  1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. Personal data refers to all data that can personally identify you.

1.2 The data controller for the processing of personal data on this website, in accordance with the General Data Protection Regulation (GDPR), is Pet-Equipment. The data controller is the natural or legal person who alone or jointly determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the data controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the "https://" and the padlock symbol in your browser’s address bar.

  1. DATA COLLECTION WHEN VISITING OUR WEBSITE

When you visit our website solely for informational purposes, i.e. if you do not register or transmit information to us in any other way, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website:

  • The website you visited
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used (possibly anonymized)

The processing is carried out in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in improving the stability and functionality of our website. No data will be shared or used in any other way. However, we reserve the right to review server log files retrospectively if there are concrete indications of unlawful use.

  1. COOKIES

In order to make your visit to our website more attractive and to enable the use of certain functions, we use cookies on various pages. Cookies are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser during your next visit (persistent cookies). Cookies collect and process user information such as browser and location data, as well as IP address values.

Some cookies are used to simplify the ordering process by saving settings (e.g., remembering the content of a virtual shopping cart for a later visit). If personal data is processed through individual cookies, the processing is carried out in accordance with Art. 6 (1) (b) GDPR for contract execution or in accordance with Art. 6 (1) (f) GDPR for protecting our legitimate interests in providing the best possible website functionality.

Please note that you can configure your browser to be informed about the setting of cookies and to decide individually whether to accept them or exclude the acceptance of cookies for certain cases or generally. Each browser is different in the way it manages cookie settings. This information is available in the help menu of each browser.

  1. CONTACTING US

When contacting us (e.g., via contact form or email), personal data is collected. The data collected in the case of a contact form is visible from the respective contact form. This data is used solely for the purpose of responding to your inquiry or for contacting you, along with related technical administration. The legal basis for processing is our legitimate interest in answering your inquiry in accordance with Art. 6 (1) (f) GDPR.

  1. DATA PROCESSING WHEN CREATING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION

In accordance with Art. 6 (1) (b) GDPR, personal data is also collected and processed when you provide it to us for the execution of a contract or for creating a customer account. The data collected is visible from the respective input forms. You can delete your customer account at any time by sending a message to the contact address of the controller. We store and use the data you provided to process the contract. After full completion of the contract or deletion of your customer account, your data will be locked in accordance with tax and commercial law retention periods and deleted after these periods expire, unless you have explicitly consented to further use of your data or a legally permitted further use is reserved.

  1. USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required for sending the newsletter is your email address. Providing additional data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which means that we will only send you a newsletter if you explicitly confirm that you wish to receive it. You will then receive a confirmation email asking you to confirm that you want to receive newsletters by clicking on a link.

By activating the confirmation link, you consent to the use of your personal data in accordance with Art. 6 (1) (a) GDPR.

6.2 Sending email newsletters to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers about similar goods or services to those you have already purchased, via email. No separate consent is required for this. The data processing is based solely on our legitimate interest in personalized direct advertising in accordance with Art. 6 (1) (f) GDPR.

  1. DATA PROCESSING FOR ORDER EXECUTION

7.1 The personal data we collect is passed on to the transport company commissioned with the delivery, as far as this is necessary for the delivery of the goods. Your payment data will be forwarded to the bank commissioned with the payment processing, as far as this is necessary for payment processing. If payment service providers are used, we will explicitly inform you about this below.

7.2 Use of payment service providers

  • PayPal

When paying via PayPal, credit card via PayPal, direct debit via PayPal, or if available, "Purchase on Account" or "Installment Payment" via PayPal, we will forward your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, in accordance with Art. 6 (1) (b) GDPR, as far as this is necessary for payment processing.

  1. CONTACT FOR REVIEW REMINDERS

We use your email address to send a one-time reminder to submit a review of your order for the review system we use, if you have explicitly given your consent to this during or after your order in accordance with Art. 6 (1) (a) GDPR.

  1. USE OF SOCIAL MEDIA: SOCIAL PLUGINS

We use social plugins ("plugins") of the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") on our website.

  1. ONLINE MARKETING

10.1 Google AdWords Conversion Tracking

This website uses Google AdWords, an online advertising program provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use this tool to advertise on external websites and measure the success of the advertisements.

  1. WEB ANALYTICS SERVICES

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies," text files that are stored on your computer to analyze how you use the website. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to and stored by Google servers in the USA.

  1. REMARKETING/RETARGETING/RECOMMENDATION ADVERTISING

Facebook Custom Audience via the Pixel Method

This website uses the "Facebook Pixel" from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). By giving explicit consent, this enables tracking user behavior after seeing or clicking on a Facebook ad.

  1. RIGHTS OF THE DATA SUBJECT

As per the applicable data protection law, you have comprehensive rights regarding the processing of your personal data, which we inform you about below:

  • Right to information under Art. 15 GDPR
  • Right to rectification under Art. 16 GDPR
  • Right to deletion under Art. 17 GDPR
  • Right to restriction of processing under Art. 18 GDPR
  • Right to data portability under Art. 20 GDPR
  • Right to object under Art. 21 GDPR
  1. STORAGE DURATION OF PERSONAL DATA

The duration of storage of personal data depends on the respective statutory retention periods (e.g., commercial and tax retention periods). After the retention period has expired, the data will be routinely deleted, unless it is still necessary for contract fulfillment or contract initiation, or if there is a legitimate interest in further storage.

   15. COMPANY ADRESS

Company Name: Solution Consulting Limited
Registration number: 77553721
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG