Shipping Policy

Delivery Times

Below, you’ll find the average delivery time for all our orders:

  • Once your order is placed, we take 1 - 3 working days to process it. On weekdays, processing usually takes one working day, but if you place an order on a Friday evening or during the weekend, it may take a bit longer.
  • After processing, the delivery usually takes 8 - 12 working days on average.

We strive to make the ordering and delivery process as smooth as possible. If you have any questions or concerns, feel free to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an Order

The ordering process at Pet-Equipment is as simple as possible. Here’s how it works:

  1. Visit the product page and add the product you want to your shopping cart by clicking the "Add to Cart" button.
  2. Make sure you’ve selected the correct variants (e.g., size, color) before proceeding. Once everything is in order, click "Proceed to Checkout."
  3. On the information page, enter your address details. Please ensure the information is correct. Once everything is filled in, click "Continue Shipping."
  4. On the "Dispatch" page, double-check your address. We cover all shipping and delivery costs as a thank you for choosing us, so there are no additional fees for you.
  5. Click "Proceed to Payment." You will then see different payment options. At Pet-Equipment, all payment methods are SSL-encrypted, ensuring a secure transaction every time.
    • Klarna (deferred payment)
    • Credit card (AMEX, Mastercard, Maestro, Visa)
    • PayPal
    • EPS
    • Immediate Payment
  6. After selecting your payment method, click "Complete Order," and you will be redirected to the payment page. Follow the instructions to finalize your order. If you encounter any issues, our customer service team is here to assist you.

Shipping Costs

We cover all shipping costs for every order. All products are delivered to your door completely free of charge, with no minimum order required.

Shipping Your Order

Have you found the perfect product on our website? We’re eager to get it to you as quickly as possible! We process and ship your order as quickly as we can. To keep our prices fair, we ship items in bulk once we reach our minimum quantity for a shipment.

Please note: Like many other online stores, we may experience some delays due to external factors such as the ongoing impact of the pandemic. We appreciate your understanding and patience.

To ensure that your order is shipped today, please reach out to us via email. Our service team will be happy to assist you with the best solution.